TYPE:ServiceMODEL:JettaYEAR:2023
Found the problem , fixed in a timely manor .
Average Score (209 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:PassatYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
The service department was clean, and the guys were professional and helpful. The quiet waiting area was nice so that I could conduct my work without disturbing, or being disturbed by others.
08-25-2025
Thank you for the wonderful review about our facility. We are fortunate to have a spacious customer waiting area with options for TV entertainment, children's play center and as you mentioned, quite workspace too. Our snack cafe and loaded showroom have something for everyone. We sure do appreciate the kind words. I'll see you again when your need arises. Nick Coulbern, Service Manager "Your Volkswagen Dealership of choice" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:TaosYEAR:2023
Immediate attention was given to service request and quick turn around
08-25-2025
Hello Marissa. Thank you for the comments, I'm positive Justing appreciates the good word, we all do. And thank you for the opportunity to service your Taos and provide service worth noting. Our best wishes. See you next time! Thank you, Nick Coulbern, Service Manager "Your Volkswagen Dealership of choice!" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:TiguanYEAR:2021
I had a great experience with Blake. He kept me informed on the progress and sent a video of work done. Thank you so much for keeping me updated on my car. Blake is also very polite and professional. Sincerely Christine Young
TYPE:ServiceMODEL:AtlasYEAR:2021
To check each warning light is one service fee, terrible. In top of that, the service I paid for it still doesn't work.
TYPE:ServiceMODEL:JettaYEAR:2021
My lead service advisor, Steve, was excellent. However, I had prescheduled a simple oil change because I knew I'd be in the area. We arrived at 11:15am on a Monday. He believed it would take a couple hours because for some reason the staff was short-handed that day. I understand things happen, but with the use of technology, particularly texting, the team could have told me it would be a longer than usual visit and ask if I wanted to reschedule. Ultimately, the car was not even finished by 4pm. I had to get home for other commitments, and subsequently return to pick up the car on Tuesday morning. A rather significant inconvenience for a simply oil change. I was offered no discount, just a sincere apology from Steve, which I did appreciate and believed was heartfelt. These situations are avoidable. Communication before is the key and could have been done with a simple text. Without Steve this would have been a very, very poor experience.
TYPE:ServiceMODEL:ArteonYEAR:2023
Professional staff