TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Blake advised that service was behind schedule but he was able to get me done in less time than quoted
03-18-2025
Thank you. We all appreciate the good word, and I know Blake appreciates the 5-Stars too. He's dedicated to his relationships, and we're grateful to have him with our team. Thank you, Nick Coulbern, Service Manager Tom Wood Volkswagen of Noblesville
TYPE:ServiceMODEL:TaosYEAR:2023
Mr. McGuire gave me excellent service.
03-17-2025
Thank you kindly for sharing your experience with Steve. His many years in our industry provides the expertise to as a great service advisor. I'll share your compliments with his, he'll appreciate it, I know. Signed Nick Coulbern, Service Manager "Your Volkswagen Store" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Great communication from the service dept, helped me complete my claim and kept me up to date on the progress. Very pleased with this team. I did however get another flat and could not locate my wheel lock anywhere in the vehicle, I believe it wasn’t returned to my vehicle when the spare was placed back in the trunk, would appreciate follow up on this.
03-12-2025
Thank you, Adrian, for the sharing about your service experience. Blake will be in touch with you shortly about the lug lock. Darn-it! We're very sorry, mistakes do happen, and when they do, we work through it to get it right. Our relationship is the best we could ever ask for. You're the best! Signed, Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:AtlasYEAR:2024
My appointment time was met, and exceeded my expectations- super great service
03-10-2025
Thank you for the great review. Steve always does a nice job, and we appreciate hearing from you about it! Nick Coulbern, Service Manager Your Volkswagen Store! Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:TiguanYEAR:2018
Blake was great to work with. He helped me prioritize the services that I needed to have completed. His customer service was fantastic.
03-10-2025
Thank you for the follow-up on your service experience. Hearing directly from our guests is the best way we know we're doing things the right way. Nick Coulbern, Service Manager Your Volkswagen Store Service Team Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2021
I love the customer service that Steve provides to us. However, the service department is very slow to get the issues in my car fix and it is hard to believe that dont detected the other issues whenever the ara doing the quality review of the service. My car when in with issues with gas smell, they replaced the gas tank and gave me my vehicle with the same gasoline smell. I took it back and they kept to fixed something else with the gasoline. i got my vehicle back and it wasn't even two weeks whenever I took it back to the service department. The car was having sensors making noises and lights were coming on. The engine light too. I decided to leave at the service department at the time because it was not point to have it at my house unable to drive. The car was in the service department for almost a month. they even got it out of their calendar becase I had an appoint schedule whenever the car was at the service department. I am not satisfy with the length of time and the car having issues related to to the same part/area of the vehicle.
TYPE:ServiceMODEL:PassatYEAR:2022
Service personnel were prompt and polite.
TYPE:ServiceMODEL:TiguanYEAR:2020