TYPE:ServiceMODEL:AtlasYEAR:2021
Met all my expectations and everyone was wonderful!
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
02-28-2025
Thank you for sharing your experience. Everyone here truly does appreciate the opportunity to maintain your Volkswagen in its best possible condition. Sincerely, Nick Coulbern - Service Manager
TYPE:ServiceMODEL:AtlasYEAR:2024
The individuals that served us were great, that’s not where my rating comes from. I am really frustrated the pending ‘fixes’ that are yet to be figured out. My Atlas is 7 months old. It should have minimal issues, if any, and it has a laundry list. The amount of negative equity on it makes it highly impractical to get rid of. I feel taken advantage of and will never get a VW again. I definitely share my experience with others new car shopping too. No one should go through this with a new vehicle purchase.
TYPE:ServiceMODEL:ArteonYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2020
Came for a scheduled oil change and got blasted with “recommended” service add ons. No one explained if diagnosis went well and the car was returned without even a simple power wash.
TYPE:ServiceMODEL:ID.4YEAR:2023
Done on time and complete
TYPE:ServiceMODEL:AtlasYEAR:2025
Very easy to work with and very informative.
02-14-2025
Thank you for the compliments. It's great news when we hear directly from you that we made it as easy as possible to visit the service department. Best wishes, Nick Coulbern, Service Manager
TYPE:SalesMODEL:AtlasYEAR:2025
Daniel did a nice job putting together a reasonable deal. Daniel found me exactly what I was looking for.
02-13-2025
Thank you for letting us share in the front seat of your excitement. Danial is a true customer-oriented professional, and he'd be happy to see you again to review all the features of your new Atlas. It's a lot to grab in one viewing. Our relationship is just beginning, come 'on-in! Signed, Lauren Bailey, New Car Sales Manager
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Service team seems fairly uninterested in customer concerns. I feel that I have to repeat myself a number of times and stress my concerns even for a note to be written down. This is particularly frustrating given that my car is a 2024 and I purchased it from this very dealer. I’m considering switching where I chose to have my car serviced.
TYPE:ServiceMODEL:ID.4YEAR:2021