TYPE:ServiceMODEL:TaosYEAR:2024
Blake was extremely polite and professional. He answered all my questions without me having to ask.
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
01-14-2025
Allie, it’s terrific to hear about the genuineness in Blake’s style. Thank you very much for sharing. Signed, Nick Coulbern, Service Manager
TYPE:ServiceMODEL:AtlasYEAR:2022
We are very happy with the service we received at Tom Wood Volkswagen Noblesville. We were hit by a car shortly before Christmas which resulted in us searching for a new car over the holidays and purchasing our Atlas right before we brought it in. We had reached out to the Tom Wood Volkswagen on 96th street - during the searching/buying process and after - as it is closer to our house. Unfortunately we never got ahold of an actual person. I left a couple of voicemails asking to discuss two vehicles for sale, warranties, and then service on the vehicle we ended up purchasing at a different dealership, but never heard back from anyone. When calling Tom Wood Volkswagen Noblesville, I got through to a person right away and even though we had a couple hiccoughs with the phone system, the person who took my calls was very kind and empathetic and worked with me until I reached the department I needed. The next person then swiftly answered my questions and scheduled my service visit. Everyone was very kind and informative as well the day of the service appointment, from the person who greeted me when I first came in the sales entrance to Steven and Jim in the service department. We really appreciated the communication and video and report we received about our vehicle. It was easy to review what was done and found and communicate our options and preferences regarding services.
01-14-2025
Thank you for explaining your experience and the very nice compliments. It's rewarding to hear that the sincerity of our team is easily noticed. I'll pass the Kudo's to everyone. Signed, Nick Coulbern, Service Manager
TYPE:ServiceMODEL:TiguanYEAR:2022
We paid approximately $400 for two diagnostics that did not solve our problems or help us understand any root causes. When we brought the car in, the check engine light was not on. The only thing the sales department manager did was try to upsell us on a fuel induction service that we were told could possibly help with the need for oil refills (which typically require more than a quart between oil changes. When we left the dealership, the check engine light was on. When we brought it back, they said this was caused by a bad battery. Why was our bad battery not detected during the $400 of diagnostic tests?
TYPE:ServiceMODEL:TiguanYEAR:2024
I had made an appointment by calling in for my first oil change. This is my first VW. I received the text confirmation throughout and on the day of my appointment, when I arrived, they said they didn't have me in the system and they couldn't take me that day because they were backed up by 40 people. Also, the service rep that I was recommended to work with was very disengaged. When I was trying to check in, he wouldn't make eyecontact or pause to check me in or give me any updates. He just kept saying, "sorry, we don't have your appointment". It took the service agent next to him to invite me over after 5 min of waiting and said he apologizes and he will talk to me. He finally got me rescheduled for this last service. I was bothered. I have owned a Honda for the last 30 years and my experience with the service was impeccable. You enter the drive-through area and a service specialist comes to you, checks you in and lets you know what next steps are. At your service center, I waited in my car for 5 min, then walked in and still waited without anyone greeting me and then when I asked what your procedures were, they all disengaged. When I purchased my vehicle at the 96th location, I told them that I would only purchase a VW if the service was impeccable. I am an emotional intelligence trainer and work with teams in organizations and I knew that customer service was the most important thing to me. I was very disappointed. I also went in and was going to have my free service and ended up paying $200 for other services. That's a trust issue for me and want to be able to trust that the agent I am working with has my back and is not just telling me to get things done. I am hoping that I can have a better experience moving forward. I want someone I can trust, someone who will tell me what I need without trying to make money off of me, and for a smile, promise, and guarantee. They also took an extra hour than promised to do this oil change. I was there waiting for 3 hours. That's crazy! Finally, when I asked the day they got my appointment wrong, that they wouldn't clean my car because it was only 40 degrees out and that's too cold, the service rep, Steve McGuire stepped in and said he would take care of me. Fingers crossed for a better experience next time. Oh, yeah, I also told the one service rep (not Steve) to email me or give me a quote for an extra part I wanted for my car and he never sent it to me as promised.
01-06-2025
I’m truly sorry to hear about your experience while visiting our service department. It’s disheartening that we let you down and cause you such frustration. We strive for better customer care, communication and professionalism than how the experience unfolded. I would appreciate the opportunity to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Nick Coulbern - Service Manager; 317-853-4571
TYPE:ServiceMODEL:TiguanYEAR:2018
The service team was great to work with. Steve provided regular updates on the service by text and discussed any additional services as needed.
TYPE:SalesMODEL:AtlasYEAR:2024
Everyone was friendly and easy to work with
TYPE:SalesMODEL:AtlasYEAR:2025
Great sales staff worked with me and my wife to suit our needs and find the Atlas that was right for us
TYPE:ServiceMODEL:TiguanYEAR:2020
Blake was very accommodating.
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2024