TYPE:ServiceMODEL:AtlasYEAR:2021
To check each warning light is one service fee, terrible. In top of that, the service I paid for it still doesn't work.
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2021
My lead service advisor, Steve, was excellent. However, I had prescheduled a simple oil change because I knew I'd be in the area. We arrived at 11:15am on a Monday. He believed it would take a couple hours because for some reason the staff was short-handed that day. I understand things happen, but with the use of technology, particularly texting, the team could have told me it would be a longer than usual visit and ask if I wanted to reschedule. Ultimately, the car was not even finished by 4pm. I had to get home for other commitments, and subsequently return to pick up the car on Tuesday morning. A rather significant inconvenience for a simply oil change. I was offered no discount, just a sincere apology from Steve, which I did appreciate and believed was heartfelt. These situations are avoidable. Communication before is the key and could have been done with a simple text. Without Steve this would have been a very, very poor experience.
TYPE:ServiceMODEL:ArteonYEAR:2023
Professional staff
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Stellar service. No complaints, everything that was done to my car was completed with professionalism.
08-15-2025
Thank you for the solid review about Steve, your Service Advisor and the Service from Tom Wood Volkswagen Noblesville. We appreciate the business you share with us and selecting us as your VW Dealership of choice. Thank you kindly! Nick Coulbern, Service Manager, Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:TaosYEAR:2024
Very professional and prompt. Fully explained everything.
08-15-2025
Thank you for sharing your Service experience with us. It helps to know when we're doing the right things for our guest. Best wishes, see you when you return. Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2018
After making an appointment when I arrived for my appointment I was told that it would be a 3 hour wait until they could get to my car to change oil only. The reason was because the schedulers had no idea how busy the shop was. I was told they were not in the same building. I could wait 3 hours for my appointment or come again. I left and came back in 3 hours. This is a clear disconnect and it is not acceptable to customers
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:Golf GTIYEAR:2024