Customer reVieWs

06-26-2025

We thank you for the solid review, I'll let Blake in on the good word. We appreciate the feedback; it's a great feeling to know that our service hits the mark just right. See you again! Nick Coulbern, Service Manager "your dealership of choice" Tom Wood Volkswagen Noblesville

06-25-2025

Our goal is always to communicate and correct each guest concern to the best of our ability. I was sorry to read we missed the mark correcting the radio concern. Thank you for the review and talking with our Concierge, Jim shared your concerns, and our intent is to look deeper into the problem. I'm sorry for the return trip and the incontinence. Thank you, Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville

06-24-2025

Folks say, “if you love what you do, it shows” and both Daniel and I love to see the smiles that comes standard with a new Volkswagen. Thank you again for visiting Tom Wood Volkswagen Noblesville to buy your new 2024 VW Tiguan in beautiful TITAN Black. Very cool, we know you’ll love it! Best wishes in the miles ahead. Lauren Bailey, Sales Manager “Your Volkswagen dealer of choice” Tom Wood Volkswagen Noblesville

06-13-2025

All our team enjoys what they do, and it's easy to love a new Tiguan! Mike is a seasoned professional who shares his knowledge of Volkswagen in a warm friendly way. Chad makes finance a simple process. All of us at the dealership want to thank you for being our guest. Best wishes, welcome to the VW family! Lauren Bailey, New Car Sales Manager "Volkswagen ...Live and Love the Drive!" Tom Wood Volkswagen Noblesville

06-11-2025

Sarah, It's always nice to hear we exceeded the service standards set by what our guests expect from a brand-new Atlas. We want the service we provide to be equal to what we'd expect if we were a customer at the dealership. That's not a motto, it's a lifestyle and it's our culture. Thank you for all the business we share, and kind Kudo's. We look forward to your next service visit, and please, call us anytime. Nick Coulbern, Service Manager "you're VW dealer of choice" Tom Wood Volkswagen Noblesville

06-09-2025

Marcia. I’m sorry we didn’t make the mark managing your appointment time. It’s not what we want either. Similarly with your Passat, every Volkswagen serviced at Tom Wood VW in Noblesville includes a free multi-point inspection. As a result, often an inspection alerts a guest of additional needs, or perhaps they request to add a non-estimated repair, or sometimes a vehicle scheduled earlier has a problematic diagnosis. Any or all of these may influence how service times flow, but not the order of scheduled arrivals. Everyone has a turn, and we ask for your understanding as many possibilities might have influenced how this inconvenience affected you. Every consideration is taken to ensure all guests have their moment for complete maintenance. We truly appreciate all the business you’ve shared with us over the years, thank you, and we’re sorry for disappointing you. We look forward to meeting your expectation at your next visit. Thank you. James Teaters, Dealership Concierge Tom Wood Volkswagen Noblesville 317-428-6936

06-05-2025

We do appreciate you taking the time to share your experience with us. Thank you for the opportunity to earn the Stars in your review. Our guys really do care about their customers, and it shows. Nick Coulbern, Service Manager "Building a better Dealership one VW at a time!" Tom Wood Volkswagen Noblesville

06-05-2025

Thank you for sharing your personal experience with us. With your help and observation, we learn how best to provide for all our guests. The feedback helps a good deal. Best wishes, Nick Nick Coulbern, Service Manager "Your preferred Volkswagen Dealer" Tom Wood Volkswagen Noblesville