TYPE:ServiceMODEL:TiguanYEAR:2024
Very friendly fellows work here at all the stations. Blake my Service Advisor does a great job communicating promply.
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2021
My 2021 Jetta has had issues with the Blutooth since I got the car. It’s been in the shop 3 times for it and hasn’t been fixed.
05-27-2025
Mike, I'm sorry to hear about the ongoing intermittent Bluetooth sound quality issue found in your Jetta. We've talked, and I know your frustrated. Volkswagen now knows too, so we'll see what happens next. If there's anything more we can do, or if you'd like to discuss this further, please feel free to reach out directly. Thank you for the kind words describing our staff and the service you received from the dealership. All my best, Jim Teaters - Concierge - 317-428-6936
TYPE:ServiceMODEL:TiguanYEAR:2021
Super good service manager
TYPE:SalesMODEL:TaosYEAR:2025
We had a great experience! Our salesman Daniel was super informative and helpful
05-21-2025
Thank you for sharing your experience with Daniel.
TYPE:ServiceMODEL:JettaYEAR:2021
Very honest and courteous and friendly team.
05-21-2025
Thank you kindly for the great review and pleasant remarks. It's fantastic to be reconceived and I'll pass the blessing onto Steve. See you next time. Nick Coulbern, Service Manager "Your Service Team" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:AtlasYEAR:2025
Five stars! Blake was fantastic! He got my car in last minute for flat tire and ended up getting my oil changed and recalls done all in one visit. Definitely looking forward to working with him again In the future.
05-19-2025
It's beautiful when things come together like this. Thank you for recognizing Blake and his service team for everyone's efforts. We appreciate the opportunity to take care of your new Atlas. Thank you very much from all of us! Nick Coulbern, Service Manager "Your VW Service Center" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2024
I had researched the Taos already so I was pretty sure that was the car I would buy based on my research. We were greeted in a timely manner and a Taos was made available for a test drive. Driving the Taos convinced me to make the purchase.
TYPE:SalesMODEL:TiguanYEAR:2024
Everybody was very friendly and helpful during our visit. They were able to help us with our unusual circumstance as we just arrived in the country but they were able to help us get a vehicle. Thank you very much for your help
TYPE:ServiceMODEL:TiguanYEAR:2020
Master technician couldn't find what's wrong with my car after I went in twice for diagnosis. First time the car was shaking sideways between 35-55MPH and he said it's the break and rotor. I replaced them and no change. Second time he said there is a bent in a rim. I seeked help from a regular mechanic and It was the CV axle. I just couldn't understand how the VW dealership maintenance couldn't even diagnose the issue.
05-05-2025
Mark, I’m sorry to read your review and very concerned how communications didn’t clearly explain the many factors contributing to the vibration you have. The Service Advisors provided the diagnostic concerns that were revealed by inspection. Deeply wrapped rotors with fried brake pads, suspension concerns, (that includes the CV Joint), engine leaks, aftermarket parts and significant deferred maintenance at 70K we’re all shared as part of the service needs and documented estimate for repairs. You elected not to have it serviced here with us, and we were sorry to see you go. However, if the vehicle would have remained with us for its repairs, all the condition would have been repaired in the order to eliminate the serious vibration you pulled in with. We’ve never worked on your Tiguan, and while it’s always a pleasure to service a new guest, the election to hopscotch your repairs didn’t help either one of us. I’m truly sorry for the issues that followed how you see them. I’m also very confident in our Service team. I just wish you would have let us repair your vehicle needs. Your perception of what transpired would explain a far better outcome. Always, if you'd like to discuss this further, please reach out to my office. Best wishes. We hope to have another opportunity to earn your business. Nick Coulbern, Service Manager nick_coulbern@tomwood.com Tom Wood Volkswagen Noblesville