TYPE:SalesMODEL:TaosYEAR:2025
Average Score (195 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
Very thorough analysis of important areas. Blake communicated on areas of concern. Dealership is very well organized and extremely well maintained.
05-05-2025
Thank you kindly for the opportunity to serve you and your Atlas. On behalf of Blake and your Service Team, we all appreciate the business you share with us. Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great communication and very friendly
04-30-2025
This is the kind of review that all of us like to read, especially Justin. Thank you so very much. Nick Coulbern Noblesville Service Manager Tom Wood Volkswagen Noblesville.
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2024
The quiet waiting room was perfect for me to answer work emails and create quotes for customers while I waited for my service. The internet was fast and didn't cut out. The employees were responsive and nice.
04-23-2025
Thank you for the compliment, knowing we provided the right space while you waited. Work quietly, watch TV, have a snack, even watch through the glass windows while your vehicle is serviced, it's all here. We appreciate having our facility and that it made your visit a better one. See you again at your next service. Nick Coulbern, Service Manager "Making you & your VW comfortable" Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Justin was great in the entire process, very friendly and took care of our service appt
04-21-2025
Thank you for sharing your observations about working with Justin. I know he'll appreciate the accolades. Best wishes, see you again. Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:AtlasYEAR:2020
I've had all my oil changes at this location so there is no question to the validity of my warranty (should I need it). These services are already at a high cost. I was disappointed when I received the text my service was done, but was told my price would be $139 more than my original quote, which I had thankfully taken a screenshot to confirm. When I brought this to their attention, I was told labor was accidently charged twice, but it wasn't intentional. I can't help but wonder how often random charges have been tacked on to unsuspecting customers.
04-21-2025
Hi Kimberly, thank you for taking the time to share your experience with us. I'm sorry to hear there was an incorrect entry presented to you. Billing accuracy is an important part of our responsibility, and I truly do wish mistakes of any kind didn't happen, but occasional they do. There's open transparency all along the service visit process in support of catching every possible error, and if they happen, we correct them right away. Please accept our apology for the mistake. You've been a regular service guest since you purchased your 2020 Atlas, and we're proud to have maintained your VW through all of the 72,000 miles in its journey. Thank you for our relationship, and again, I'm sorry for the error in this visit. Signed, Sincerely, Nick Coulbern, Service Manager Tom Wood Volkswagen Noblesville
TYPE:ServiceMODEL:JettaYEAR:2022
Blake and his team were speedy and attentive to my needs. Communication was a breeze as well.
04-17-2025
We're thrilled to see your positive review. Blake and the Tom Wood Volkswagen Noblesville Service team looks forward to your next visit with us. Take care and thank you kindly! Nick Coulbern, Service Manager "Your VW service store!" Tom Wood Volkswagen of Noblesville